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FAQs


Order and Payment Queries

1How do I make a payment to purchase a premium plan?

Please select the appropriate plan (monthly or yearly) from the page. Choose the plan and click on the Pay Now button. Details of your purchase will be emailed shortly.

2I haven’t received my payment details.

Please allow a couple of minutes for the details in your inbox. Alternatively, please ensure your inbox is not full beyond capacity, and do check your spam folder. In case of a problem, please write to [email protected].

3What is the currency that you charge in?

Matrrix is based in India. We charge in rupees as well as USD for the convenience of our international students. Please note that your card provider (in case of international students) may charge an additional amount for a foreign transaction fee. Kindly contact your card service provider before making the purchase.

4My card was declined. What should I do?

You can opt to use a different browser (Chrome, Firefox, Safari). If the problem still persists, there can be many other reasons which are beyond our control.

  • Your personal details do not match the information saved for the card user.
  • You do not have enough funds to make the transfer.
  • Your card may be reported as lost or stolen or canceled by the card issuer.
  • Your card may be replaced recently. This means it is yet to be activated.
  • Your card may have crossed its expiry date.
If your problem is not resolved, please contact your card service provider immediately.

5Can I view a sample meditation before I make the payment?

When you sign up, you get access to 5 Mindfulness meditations for 7 days. We suggest you activate the yearly membership for complete access to a mindful way of living.


Account Queries

1I have signed up on your site. Are my details secure?

We take our user privacy very seriously. Your details are secure and are not shared with third-party sites. Please refer to our Terms and Conditions and Privacy policy.

2I would like to edit my information. What should I do?

Please use the profile section to add/edit details.


General Queries

1How do I contact you?

Please write to [email protected]

2I need a life coach. How can I contact you?

Please write to Dr. Paras at [email protected]. Kindly mention the area of requirement. For e.g.: You can be looking for career coaching, business coaching, success mantras, relationship issues, hypnotherapy sessions, leadership development, and more.

3I’d like to know more about Matrrix. How does it connect with the Mindfulness Practitioner Program

Matrrix offer premium products in the areas of life, leadership coaching, mindfulness coaching and more. Established in 2016, Matrrix is firmly poised for expansion to be known as one of the leading names in this field. Do visit Matrrix website for details of our other exciting offers, blogs, podcasts, eBooks and more.


Registrations and Premium Membership

1I want to know the process of the Free and Premium membership plans.

Once you download and sign up, you gain access to 5 premium meditations (for lifetime). When you begin the free trial, you are eligible to listen to all the Mindfulness Meditations for 7 days. On completion of 7 days, your subscription will begin automatically with deduction from your credit/debit card as entered at the time of signup.
Your sign up will be automatically converted into a monthly plan or a yearly plan (as per the chosen option during the sign-up process.)
Monthly/Yearly plan includes access to all the Mindfulness Meditations.

2What are the charges for the premium membership?

Monthly access: $2.4 USD monthly
Yearly plan (most recommended): $15 USD yearly


Points and Earnings

1What are Bees?

Bees denote your earnings or rewards. You earn rewards for the following: a) You used a referral code to sign up. b) Your referral is registered on the Mindfulness Practitioner app. c) Your referral registered and signed up for a Premium Plan. You earn a large number of Bees for each of the above actions. You can also redeem the Bees as per the current ongoing offers. Do scroll below in this FAQ for more details.

2I want to know more about Bees and how I can benefit.

Users who are registered with us and opt to use any of the Share options are eligible to earn reward points named as ‘Bees’! So, earn more bees and get your account buzzing with rewards! Invite your friends and family and gain more. If you have joined using a Referral Code, you earn 1000 Bees. If your referral member opts to register - You gain 500 Bees. If your referral signs up for a premium membership, then you are entitled to gain a whopping number of 2000 Bees! When you collect 15000 Bees, you get a month’s subscription from us with access to additional meditations. You can use the reward points for a month-long free access.

3Can I carry forward the points every month?

Yes, you can.

4Can I transfer Bees to another referral?

We are sorry! Your points cannot be transferred to another registered member.


Mindfulness and Meditation

1What is Mindfulness?

The practice of mindfulness is about bringing awareness to the present moment with the aim of developing your thought process. Mindfulness is particularly useful if you are constantly worrying about the past or future. It’s about acceptance of your thoughts as well as the external surrounding environment. Regular practice gives you the power to develop a non-judgmental state of mind that makes you aware and helps you control your experience of situations. A mindful approach to your personal and professional life improves the overall functioning of the mind and body. Mindfulness includes the practice of meditation and other techniques useful to integrate this discipline as a daily habit. With this Mindfulness App, Dr. Paras aims to make mindfulness a way of life for all.

2What is Meditation?

Meditation is the act of pausing in your present moment to focus your mind on your thoughts, feelings, actions, environment, and more. With regular practice that can begin from even 5 minutes, meditation is helpful to reduce stress, anxiety, depression, insomnia, as well as boost concentration levels, goal-setting, and more. The practice of meditation using the technique of mindfulness brings us to a non-judgmental state wherein we can truly experience life without taking in too much stress.

3What are the benefits of meditation?

Meditation has many benefits to calm your mind and bring focus on things that truly matter. You develop an improved clarity for thinking. This gives you the power to make the right choices for life. Over time, your mind and body will tend to feel relaxed even in the most stressful of situations. You learn to release the emotions you do not need and be aware of the present moment. Meditation is a fantastic way to cut the clutter and noisy chatter of the mind. You can meditate anywhere in your house daily as long as you declutter that area and listen to the audio files on the app.

With this Mindfulness App, we would like to give you a beautiful experience of meditating in your favorite location while using the powers of creative visualization. We, at Iinner Universe Education Foundation, wish to create many such wonderful moments, wherein you can open a whole new world in the palm of your hand, within our app. We look forward to joining you on many such mindfulness and meditation sessions that focus on areas such as career, relationships, success, peace, health, contentment, overcoming fears, and more. Dr. Paras personally lends his expertise to every session making it truly exclusive for every user.

4How do I meditate?

Meditation is not something you need to focus on as a target and worry all the time. You need to be at ease and not worry about the destination. Instead, learn to enjoy the journey towards discovering a new facet of your personality through meditation. All you need to do is find a comfortable seating position and area and listen to the sessions in the app. You may also choose to lie down, use a chair, or be seated on the floor. You need to flow gradually into this state of blissful meditation. The aim is learning to let go of the need to control every situation. Use the sessions in the app to move towards your goal, one step at a time, and truly enjoy your journey.

5Great! I’d like to begin meditation. How do I start?

Begin with the Mindfulness App meditation series. Your first month is a free 30-day trial with access to certain exclusive sessions. You can also choose your preferred topics or areas you wish to improve. You can always ‘Try before you buy’ and opt to subscribe to get full access to the app. Select from a range of series and themes. Browse through topics that pertain to your problem-areas. Create a playlist of your most favorite sessions and listen anytime you’d like with just one tap! Follow the instructions available on the screen and attempt to maintain a regular discipline. A regular routine assures you results in the areas you wish to improve. Ensure you find a cool and calm place and block out the light if you wish to enjoy the best of the meditation sessions by Dr. Paras.

6I always lose focus during meditation. What should I do?

Relax! That is completely normal. Meditation is not about stopping your thinking process. The aim is to bring a higher self-awareness level to the thoughts you allow to enter your mind. With regular meditation sessions, you can observe, reflect, and learn to respond better to work on your thoughts. The App includes a range of sessions that have varied purposes. You can calm your mind, overcome your fears, and open many doors where none existed before. These simple techniques are designed to make you connect with your inner self while mastering how to quieten the mind and bringing a sense of calm. Meditation is an experience that varies per person. So, learn to be calm and patient without worrying about the result.

7How do I select the right posture for meditation?

If you feel uncomfortable, you need to attempt to find a position that best suits you. Meditation is not only about the lotus pose. You can meditate by sitting on a chair, in the bed or even while standing! So, please relax, trust your body, and you’ll soon find a posture best suited for your body.

8Can I listen to these files while I am at work or while I drive?

The whole purpose of meditation is to pause from your current situation and bring attention to your thoughts, emotions and actions. You must not use these files while you are doing another activity such as being at work or watching television. Do not use these files while driving. Always ensure you set aside time that is best suitable for your schedule without the need to multitask this beautiful practice.

9Are there any negative effects?

Absolutely not! As long as you follow all the instructions as detailed by the Mindfulness Practitioner, there are no side effects at all! We recommend you to practice daily, follow the instructions with great attention, and you’ll soon see a difference in your daily habits.

10Will I be leaving my religion to meditate?

Meditation is beneficial for everyone. You do not have to follow a particular religion or leave your current one to meditate. Meditation has evolved from Eastern spiritual disciplines and does not propagate any religion.

11I am an atheist. Can I meditate?

Yes, of course. Meditation is meant for everyone.

12When should I meditate?

You can meditate at a time that is most comfortable for you. You can meditate anywhere and anytime where you are not easily distracted. The App is not meant to be used while driving.

13How do I breathe?

Relax and follow your natural breath. You can also refer to your Mindfulness Practitioners’ suggestions during the sessions.

14I’m afraid of feeling sleepy. What should I do?

Meditation is deeply relaxing. This is completely normal. You can alter your position of meditation to stop feeling too drowsy, (E.g.: Placing a towel underneath your seat. It ensures your posture is elevated and makes you sit upright.)

15Why am I not able to see any improvements?

You must first focus on the goal of your meditation. Your improvements can only be measured with your daily awareness levels. You have to be slow and patient as this is a discipline. The habit needs to be inculcated with dedication and complete commitment.

16Do I get any benefits for referring your app to my family and friends?

Yes, of course! All users will enjoy a free 30-day extension once you cross 50 referrers. Similarly, enjoy a free 2-month subscription for over 100+ referrals. The more you share and show you care, we’ll be happy to offer free subscription benefits as you join us in our endeavor to inspire, empower, and transform lives!

17How do I share my favorite sessions with family and friends?

That’s great! We knew you’d loved our sessions, so you can use the ‘Social Sharing’ buttons for members who are also users of the Mindfulness App. The sessions cannot be shared with users who are not subscribed to the Mindfulness App.

18Do I get any benefits if I synchronize the contact list and share the app with my list?

Yes! We offer a 30-day extension so you can enjoy all the benefits of the app without paying any extra charge. We think that’s cool!

19Is meditation useful for overcoming fears?

The power of the subconscious mind is infinite. Use the sessions to discover your potential and achieve everything you were always afraid of.

20Can I transfer my subscription to someone else?

Sorry! We do not have this option for now. We suggest you continue using the app to enjoy the unlimited benefits you will manifest in your life.

21Is this an alternative to medicine?

No. The Mindfulness App is an added asset you can use on a daily basis. This is not to be confused with medical treatment. It can be used as an alternate form to heal yourself.

22I am under treatment for depression/anxiety. Can I use this app?

If you are under treatment for clinical depression, we advise you to check with your doctor or counselor before proceeding with the app sessions. The sessions in the app are not a substitute for any medication.


App

1Who created the Mindfulness App?

The Mindfulness App is the creation of Life Coach Dr. Paras, known globally for his expertise in the areas of psychology and coaching. Matrrix, founded by Dr. Paras, has launched this app to connect like-minded people and partner with them to achieve their life goals.

2Why do I have to pay for the Mindfulness App?

Dr. Paras has created this app as a useful tool that works with people to rebuild their lives. Parts of the proceeds will be shared with the Iinner Universe Education Foundation, a not-for-profit organization aimed to support the less fortunate. We hope you will join us in this endeavor to partner with people and elevate their lives by giving them the power back in their hands.

3How do I renew my subscription?

Great! You’ve made the right choice! If you have purchased a monthly subscription model, you can use the ‘Pay Now’ button within the app to renew as required. You can pay anytime during the month to renew and the amount is adjusted in the next billing cycle.

4How do I cancel my subscription?

Oh! We are sorry to see you go! You will no longer have access to the Mindfulness App. If you have made a purchase via the Google Play Store or Apple Store, you can visit the page via your registered email ID settings. Don’t forget to write to [email protected] with your feedback.

5I wish to connect with your team. How can I contact you?

We’d love to hear from you. For suggestions, comments, complaints, questions, write to [email protected].

6What is Iinner Universe Education Foundation?

Founded by Dr. Paras, IIUEF is a not-for-profit organization that is partnering with people to rebuild their lives. Visit the website here.

7Can I get a refund?

Oh! We are sorry you are unhappy with your experience. Unfortunately, we cannot offer a refund once the payment is made. We suggest you take another try with the Mindfulness App and you’ll see a difference in life. All registrations get a 7-day free trial period to try the app.

8How can I pay?

You can easily make payment in-app or via the Google or Apple Store.

9I’m interested in being a Certified Mindfulness Practitioner. How do I begin?

That’s great! Mindfulness Practitioners have a fantastic scope with the practice being a way of life, globally. Register for our exclusive certified program with Matrrix. All certifications are approved by Iinner Universe Education Foundation and follow international standards. Dr. Paras, a certified Mindfulness Practitioner, leads the session. The course is based on his life experiences, and thought processes and how he initiated a change in self while inspiring others. His extensive experience led the creation of this exclusive program in India. Click here for the program details.

10Do you conduct the Mindfulness Certification Program online or in person?

The world is shrinking with the reach of the Internet. We offer both options. Duration: 7-day face-to-face program. Also available as a 9-week program for online learning anywhere across the globe. Click here for more information.

11How can I know more about Mindfulness Practitioner certification?

We are glad you are interested in this program. Click here to view the program details. You can also write to [email protected] for more information.

12Who can join the Mindfulness Practitioner Program?

Anyone, everyone! Please visit our website for more details.

About Mindfulness Practitioner®

Dr. Paras shares a comprehensive collection of meditations you can use to bring a gentle awareness in your mind, body, and soul. Daily practice supports you to lead a mindful life while you let go of stress, anxiety, worry, anger, and more. Build your internal strength, one meditation at a time!

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  • Call us +91-9055565758
  • email us [email protected]
  • walk in Apt No. 301, 3rd Floor, Akshay Vaibhav Building, Next to Solaris Gym, Lane Next to Bata Showroom, Baner, Pune - 411045, India.
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